Return new part

Return conditions:

  1. Compliance with deadlines
  2. The item is in new condition and not assembled.
  3. The packaging is in good condition and without adhesive paper (we reserve the right to deduct restocking fee to replace damaged packaging).

Form

Send us a return request via our ticket system within 30 days of purchase.

Ticket

You will receive a ticket number from us.​

Return shipment

After receiving the ticket, you have 14 days to return it to us (shipping costs are at your expense).

Feedback

We will contact you after receipt of the goods

Warranty claim

Form

Send your enquiry within 2 years of purchase.

Ticket

You will receive a ticket number from us.​

Check

We will check your return request and give you feedback.


Return shipment

You have 14 days after our feedback with a request to send your item to us (shipping costs at your expense).

Check

Mandatory warranty check is carried out.

Feedback

In the event of technical defects, you will receive a credit note. In case of doubt, the technical department will contact you (and your end customer, if applicable)

Evaluation & credit note:

The results of the warranty claim are made available.

Either the item is not a problem, in which case the refund will be refused (we will then send the item back to you), or the item has a technical defect and a credit note will be issued.

Further concerns

If you have any other concerns (e.g. agreed stock clearance), you can also submit a ticket. Our customer service team will get back to you as soon as possible.

Form for returns & returns and other requests


Submit a ticket

Enter the invoice number of the invoiced item here. If a stock adjustment has been agreed, please enter your transaction number. For other requests, please enter a suitable subject.
Please note the following Excel specifications when uploading: M&D article number, quantity, order date, M&D order number, customer order number, invoice number
Please share with us the photos and documentation of damaged cartons, packaging or pallets upon delivery.
I hereby accept the conditions for returning new parts described above.
for already assembled articles​
for already assembled articles​
for already assembled articles​
for already assembled articles​
for already assembled articles​
for already assembled articles​
I hereby accept the procedure for warranty claims described above.
The Datenschutz-guidelines and the allgemeinen Geschäftsbedingungen have been read and accepted.